Return & Refund Policy

Effective Date: October 13, 2025
Last Updated: October 15, 2025

At Cole Design Works (CDW), every product is made to order through our trusted fulfillment partners. We want you to love what you receive — but if something arrives damaged, defective, or misprinted, we’ll make it right.

1. Claims and Time Limits

If your order arrives damaged, misprinted, or otherwise defective, please submit a claim within 30 days of delivery.
Email coledesignworks@gmail.com with:

• Order number

• Description of the issue

• Clear photo(s) showing the defect

Claims submitted after 30 days may not be eligible for replacement or refund.

2. Eligible Returns

We accept returns only for:

• Damaged, misprinted, or defective items

• Items shipped in error

3. Non-Returnable Items

Because all CDW products are custom-printed or made to order, we cannot accept returns for:

• Buyer’s remorse or wrong size/color

• Digital downloads or artwork files

• Used, worn, or washed apparel

• Sale or clearance items

4. Address Issues & Unclaimed Packages

If an order is returned due to an incorrect address, refusal, or unclaimed delivery, the customer may be charged for reshipment.
Printful’s facilities automatically return undeliverable items; unclaimed packages are donated after 30 days.

5. Refunds

If a refund is approved, it will be processed back to your original payment method within 5–10 business days.
Refunds are issued only after verification with our fulfillment partner..

6. Contact Information

For all return, refund, or exchange inquiries, please contact:

Cole Design Works LLC
Arvada, CO 80007
United States
Email: coledesignworks@gmail.com
Website: www.coledesignworks.com